Warranty Policy

LIMITED EQUIPMENT WARRANTY Star Manufacturing [as well as its subsidiaries] warranties new products to be free from defects in material and/or workmanship for a period of one [1] year from the date of original installation, except as noted below. Defects that occur as a result of normal use, within the time period and limitations defined in this warranty, will at Star’s discretion have the parts replaced or repaired by Star or a Star-authorized service agency. THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS. Repairs performed under this warranty are to be performed by a Starauthorized service agency. Star will not be responsible for charges incurred or service performed by non-authorized repair agencies. In all cases, the nearest Star-authorized service agency must be used. Star will be responsible for normal labor charges incurred in the repair or replacement of a warrantied product within 50 miles (80.5 km) of an authorized service agency. Time and expense charges for anything beyond that distance will be the responsibility of the owner. All labor will need to be performed during regular service hours. Any overtime premium will be charged to the owner. For all shipments outside the U.S.A. and Canada, please see the International Warranty for specific details. It is the responsibility of the owner to inspect and report any shipping damage claims, hidden or otherwise, promptly following delivery. No mileage or travel charges will be honored on any equipment that is deemed portable. In general, equipment with a cord and plug weighing less than 50 lb. (22.7 kg) is considered portable and should be taken or shipped to the closest authorized service agency, transportation prepaid. PORTABLE EQUIPMENT EXAMPLES • 514LL fryer • J4R popcorn machine • 15MC and 18MCP hot food • 12NCPW and 15NCPW nacho merchandisers merchandisers • QCS1, QCS2, and RCS2 toasters • nacho cheese warmers except • 16PD-A pretzel merchandisers 11WLA-series models • condiment dispensers except • specialty food warmers except HPD- and SPD-series models 130R, 11RW, and 11WSA models • all pop-up toasters • all butter dispensers • all pastry display cabinets • all nacho chip merchandisers • all heat lamps • all accessories CONTACT Should you require any assistance regarding the operation or maintenance of any Star equipment; write, phone, fax or email our service department. In all correspondence mention the model number and the serial number of your unit, as well as the voltage or type of gas you are using. Business hours are 8:00 a.m. to 4:30 p.m. Central Standard Time Telephone Star/Toasmaster 314.678.6306 Lang 314.678.6315 Fax 314.781.2714 Email customerservice@star-mfg.com www.star-mfg.com • www.langworld.com • www.toastmastercorp.com PRODUCTS PARTS LABOR Lang Chef-Series™ convection ovens 3 years 2 years Lang Strato-Series™ convection ovens 2 years 2 years Lang convection oven doors lifetime 4 years Lang LG and Star Ultra-Max® griddles, charbroilers, and hotplates 3 years 3 years Star-Max® fryers, griddles, charbroilers, and hotplates 2 years 2 years Jetstar® popcorn poppers 2 years 2 years Staltek™ roller grill coatings 5 years chrome griddle surfaces [against peeling] 5 years lava rock charbroiler grates, burners, and burner shields 180 days original Star, Lang, or Toastmaster parts sold to repair Star, Lang, or Toastmaster equipment 90 day